Last updated: 29 October 2026
We want you to be happy with every plugin you buy from us. If something is not right, this page explains when we refund a purchase and how to ask for one.
How to request a refund
Contact us within 30 days of your purchase, using the support form or by emailing sme@wisdmlabs.com. Include your order number and a clear description of the problem.
The 30-day window
Refund requests must reach us within 30 days of the purchase date. Only the person who made the original purchase can ask for a refund.
When we will refund
Within the 30-day window, we refund a purchase if any of the following applies:
- The plugin does not work as described on a supported environment, and the problem could not be resolved after you contacted our support team.
- The plugin has a critical technical issue that our support team is unable to fix.
- The purchase was a duplicate or made by accident, and the licence key has not been used.
- You were charged incorrectly, for example a duplicate payment.
- The product was never delivered, or your licence was never activated.
When we cannot refund
We are not able to refund the following:
- A change of mind after purchase.
- Problems caused by your server environment, an unsupported WordPress or PHP version, or third-party plugins and themes that are outside our control.
- Not having read the product description, documentation or system requirements before buying.
- Renewal payments, and purchases made with a discount or promotion.
- Requests made more than 30 days after the purchase date.
We do not give partial refunds for a licence term that has already been partly used.
Subscriptions and renewals
Annual licences renew automatically. You can cancel at any time from My Account → Subscriptions to stop future renewals. Cancelling stops the next charge; it does not refund the term you are already in.
After a refund is approved
- Your licence key is deactivated, and you must stop using the refunded plugin and delete it from your sites.
- The refund goes back to the payment method you used. Bank or currency fees are not refundable.
- How long it takes to appear depends on your payment provider.
Questions
If you are not sure whether your purchase qualifies, contact us before you ask for a refund and we will help.